Returns
ONLINE RETURNS
All returns must be requested within 7 days of delivery.
Items must be returned in their original condition, with all tags attached and hygiene strips intact.
Please take care when trying on garments, as we cannot accept returns on items that show signs of wear, including marks, stains & makeup.
• Full-priced items may be returned for a refund or exchange
• Sale items are final sale and are not eligible for return
• Swimwear must be returned with the hygiene strip in place
• Returns that do not meet our policy will not be accepted
RETURN SHIPPING
To initiate a return, please contact us at:
hello@asteriswim.com
Customers are responsible for the cost of return shipping.
We recommend using a tracked service, as we are not responsible for items lost in transit.
International Exchanges
If you would like to exchange your item, you are responsible for the cost of returning it to us. Once we have received and inspected the returned item and confirmed it meets our return conditions, we will ship your first exchange free of charge.
Any additional exchanges will require the customer to cover the shipping costs.
Exchanges are subject to stock availability. If your requested size or style is unavailable, we will contact you to discuss the available options.
Please note that any customs duties, taxes or import fees that apply to the replacement item are the responsibility of the customer.
PROCESSING
Once your return has been received, please allow up to 5 working days for it to be processed.
Refunds will be issued to your original payment method.